FAQ’s
Questions people actually ask
Delivery, payments, returns and what happens if something goes wrong. If it’s not here, ask us.
Is ElvonTech a UK-based business?
Yes, ElvonTech is a UK-registered business. We are committed to providing high-quality gaming, creator, and tech products with reliable service and customer support.
What payment methods do you accept?
Visa, Mastercard and American Express (via Stripe), PayPal, Klarna pay-later and Link. All payments are encrypted; we never see or store your card number.
Is it safe to buy from your website?
Absolutely. Our website uses secure SSL encryption, and all payments are processed through trusted providers like Stripe and PayPal.
Are your products genuine?
Yes, we only supply genuine and high-quality products from trusted brands and suppliers.
Do your products come with a warranty?
Many products come with manufacturer warranties. Details are provided on individual product pages.
How long does delivery take?
UK standard: 3–5 working days after dispatch (£3.99, free over £75). UK express: 2–3 working days (£7.99). Europe: 4–7 days from £12.99. USA & UAE: 5–8 days from £19.99 (express 2–4 days). Rest of world: 7–12 days from £24.99. Rates confirmed at checkout. Orders are dispatched within 1–3 working days and every parcel is tracked and insured.
Do you offer free delivery?
Yes, we offer free UK delivery on orders over £75.
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and costs vary depending on your location and are calculated at checkout.
Will I have to pay customs or import fees?
Orders delivered outside the UK attract local import duties and taxes, payable by you on arrival. This applies to all US orders (the US no longer waives low-value imports) and to UAE orders over AED 300 (5% duty + 5% VAT). EU orders may be charged VAT plus a carrier handling fee. These charges are set by your customs authority, not by us, and are not included in our prices.
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can request a return within 30 days of delivery.
How do I request a return?
Simply contact our support team with your order details, and we will guide you through the return process.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5–10 working days.
Can I get help choosing the right product?
Yes! Our team is happy to help you choose the best products for your needs. Just contact us.
How can I contact you?
Use the contact form or email us — the address is on the contact page. A real person replies.
How quickly do you respond?
We aim to reply to every message within 24 hours on working days.
Ask us before you order.
A real person answers — delivery questions, compatibility, bulk orders for studios and offices.
